Customer Service Specialist (Contract)

Overview

Located in Tuas, Singapore, this contract role (7 to 12 months) is key to Coca-Cola's strategic concentrate manufacturing plant in Asia, which supports the ASEAN, South Pacific, and South West Asia markets. The plant is positioned for significant expansion over the next few years.

Role Summary

The Customer Service Specialist will focus on customer engagement and order fulfillment, interacting primarily with customers in the Pacific Group and ASEAN regions. This role serves as the customer's advocate within the plant, emphasizing the "voice of customer" to enhance satisfaction and ensure timely deliveries.

Key Responsibilities

• Manage demand and order lifecycle by processing sales orders and forecasts using E-Supply Chain and SAP systems to align manufacturing with customer needs.
• Collaborate with Business Units (BU) and Bottlers to understand market demands, driving forecast accuracy through joint planning and forecasting replenishment (CPFR) activities.
• Lead Sales & Operations Planning (S&OP) and conduct periodic service reviews with customers, including site visits to Bottlers and BUs in the South Pacific and ASEAN regions.
• Handle customer complaints promptly, logging all complaints within 24 hours and coordinating root cause analysis and corrective actions with CPS departments and partners.
• Oversee outbound logistics including ensuring shipment documentation completeness, registration compliance, and managing shipment and container bookings.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Supply Chain, or a related field.
• Minimum 3 to 5 years of experience in manufacturing, customer service, or a supply chain-related role, with practical knowledge of demand and order management processes.
• Proficiency in advanced Microsoft Excel, Access/SQL, and SAP Query skills is preferred.

Additional Details

• Location: Singapore (Tuas), with two-way transport provided from select MRT stations island-wide.
• Travel: Up to 25% travel required for customer visits within the region.
• Relocation support is not available.
• Contract duration is between 7 and 12 months.

Company Culture

Coca-Cola promotes an inclusive workforce centered around their purpose to refresh the world and make a difference. They emphasize a growth mindset, continuous learning, and value four core behaviors: curiosity, empowerment, inclusivity, and agility. These underpin a culture that has sustained their success for over 130 years.