Customer Service Representative

About Ekatraa

Ekatraa Assistance Private Limited is a pioneering AI-driven and technology-focused platform in India that simplifies event planning. It connects users with verified third-party vendors through its website and mobile application, assisting with event organization, budgeting, guest management, and payment handling. The company does not directly organize events or provide goods but ensures a curated and reliable marketplace aimed at making event planning seamless and trustworthy, emphasizing the motto “Celebrating Togetherness with Trust and Care.”

Role Overview

This full-time position based in Bhubaneswar involves engaging with users through multiple communication channels including phone, email, chat, and in-app messaging. The representative will provide accurate information about the platform's capabilities, assist with account management, guide users through bookings and payments, and keep detailed records of interactions. The role demands timely resolution of user concerns, escalating complex issues when needed, gathering user feedback for continuous improvement, and working collaboratively with other teams to improve service delivery, all while upholding a professional and empathetic attitude aligned with Ekatraa’s values.

Key Qualifications

• Strong focus on customer service and support with effective issue resolution skills.
• Experience in boosting customer satisfaction and delivering excellent customer experiences on technology platforms or marketplaces.
• Prior experience in client-facing roles, preferably as a customer service representative, with excellent communication and interpersonal abilities.
• Competence in utilizing CRM, helpdesk, or ticketing systems and familiarity with mobile and web applications.
• Clear and effective English communication skills; proficiency in regional languages is advantageous.
• Strong analytical and problem-solving capabilities with keen attention to detail.
• Ability to thrive in a dynamic, fast-paced, on-site work environment located in Bhubaneswar.
• Educational requirement of at least a high school diploma; degrees in Business, Communications, or related fields are preferred.
• Experience in customer support specifically for marketplaces, technology platforms, or service sectors is a benefit.