Customer Service Representative
Warrington, Otago, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
At William Hill, retail careers offer more than just taking bets; you become a vital part of providing customers an engaging experience. You will deliver exceptional service, build strong community connections, and contribute to an environment where customers are always prioritized.
Key Responsibilities
- Greet customers warmly upon arrival.
- Handle placing bets and address customer inquiries efficiently.
- Demonstrate proper use of betting terminals to customers.
- Establish and maintain positive customer relationships by excellent service delivery.
- Advocate safer gambling practices consistently.
- Assist managers with shop merchandising and open/close procedures as required.
Working Hours & Patterns
- Store opening hours vary between 8 AM and 10 PM, Monday through Sunday.
- Work shifts are scheduled on a rotating basis and may include evenings and weekends.
Benefits and Perks
- Various full-time and part-time schedule options available.
- Annual salary reviews plus eligibility for performance-based bonuses.
- 28 days of annual leave pro rata.
- Additional paid day off on your birthday month.
- Generous pension plan with employer matching contributions up to 4%.
- Discounts on retail, entertainment, and holidays through employee perks schemes.
- Commitment to career development through training and internal promotion opportunities.
Candidate Requirements
- Must be at least 18 years old (legal requirement).
- Passionate about delivering excellent customer service.
- Strong interpersonal abilities with empathy to connect with diverse customers.
Selection Process
Applications are reviewed by our Talent Acquisition team. Selected candidates will complete an online assessment, followed by an interview invitation for successful applicants.
About William Hill and Evoke
William Hill is a longstanding high street brand with over 1,300 shops in the UK, part of the larger evoke group, which also includes brands like 888 and Mr Green. Evoke focuses on innovation and growth to offer exceptional betting and gaming experiences, fostering a supportive and flexible work culture built on trust, diversity, and empowerment.