Customer Service Representative - US Voice Process

About the Role

QuickHire is seeking experienced Customer Support Executives with expertise in US voice processes to join our team in Noida, India. The position requires prior experience interacting with US customers via phone in a high-paced, target-oriented setting.

Key Responsibilities

• Answer and make inbound/outbound calls to customers based in the US market.
• Identify customer needs and provide precise, helpful solutions.
• Communicate professionally while maintaining a customer-centric focus.
• Effectively manage customer complaints, inquiries, and related service issues.
• Adhere to call-handling protocols, quality standards, and process guidelines.
• Keep customer details current in relevant systems and records.
• Achieve targets related to service level agreements (SLA), average handling time (AHT), customer satisfaction (CSAT), quality, and productivity.
• Escalate complicated cases to specialized teams as necessary.
• Collaborate efficiently with internal departments to resolve customer problems.
• Follow company and client guidelines to ensure compliance.

Candidate Requirements

• At least 18 months and up to 5 years working in a BPO, customer support, or call center role.
• Prior hands-on experience with US voice processes is compulsory.
• Fluent spoken English with excellent conversational skills.
• Clear comprehension and communication in American or neutral English accent.
• Comfortable engaging with US customers telephonically.
• Strong interpersonal skills, active listening, and problem-solving capability.
• Basic computer proficiency and familiarity using CRM or ticketing software.
• Ability to function well in a structured environment driven by targets.
• Preference given to candidates with exposure to International BPO, US customer service, technical support, sales, or voice-related processes.

Compensation and Shift Details

• Monthly pay can reach up to ₹50,000 based on experience and interview outcomes.
• An additional shift or night allowance between ₹5,000 and ₹10,000 applies where relevant.
• Shift timing is 9:00 AM to 6:30 PM. Applicants should be willing to work as per the designated schedule.

Who Can Apply

• Professionals experienced as US Voice Process Executives.
• Customer Service Representatives with relevant US market exposure.
• International BPO and Customer Support Executives.
• Voice Process Associates and Technical Support staff.
• International Call Center personnel and US Process Associates.

Additional Information

Preference will be given to candidates who can join immediately.