Customer Service Representative - Traya Voice Process

About the Role

Radical Minds Technologies Pvt. Ltd. is hiring Customer Service Representatives for the Traya Voice Process located in HSR Layout, Bengaluru. This position requires working from the office and offers a salary range of ₹18,000 per month for freshers and ₹20,000 per month for candidates with experience. The role focuses on managing inbound and outbound customer interactions, providing solutions, maintaining records, and working towards high customer satisfaction in a performance-driven environment.

Key Responsibilities

• Handle customer calls professionally for inbound and outbound support.
• Deliver precise information and resolve customer queries effectively.
• Maintain proper documentation and update CRM systems regularly.
• Adhere to quality standards, compliance, and organizational process guidelines.
• Ensure customer satisfaction is consistently high.
• Achieve daily productivity and KPI targets.

Required Qualifications and Skills

• Graduates are eligible to apply; non-graduates need at least one year of experience in customer service.
• Fluency in both Hindi and English is mandatory.
• Proficiency in one regional language: Kannada, Tamil, or Telugu.
• Basic computer literacy and typing skills.
• Excellent interpersonal, communication, active listening, and problem-solving skills.
• Ability to confidently manage customer objections and adapt to a dynamic voice process environment.
• Willingness to work from the office in HSR Layout, Bengaluru.

Additional Information

This job presents a valuable opportunity for candidates aiming to develop a career in customer service within a stable and expanding company.