Customer Service Representative
Brisbane City, Queensland, Australia · Full Time
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- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
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Job description
Overview
Begin your career with Avis Budget Group in Brisbane City, where each day offers new challenges and the opportunity to help customers move with confidence. Join our global leader in mobility solutions and be part of a dynamic team delivering excellent service.
Job Role
As a Customer Service Representative, you will be the face of the Avis Budget brand, engaging directly with customers at the rental counter. Your role includes managing rental bookings, responding to customer inquiries, and ensuring smooth rental experiences.
Key Duties
- Identify customer car rental needs by actively listening.
- Explain various add-ons and services to customers to find the best fit.
- Clearly communicate rental policies and procedures.
- Process rental bookings accurately and efficiently.
- Respond to customer questions and provide information promptly.
Candidate Requirements
- Possess a valid Australian driver's license.
- Be available to work rotating shifts including evenings, weekends, and public holidays.
- Experience in customer service, retail, hospitality, or sales is advantageous.
- Ability to maintain high service standards in a fast-moving environment.
- Comfortable using computer systems to handle bookings and rental details.
- Attention to detail and adherence to procedures.
Benefits and Perks
- Competitive hourly wage with loadings and performance bonuses.
- Five weeks of annual leave.
- Wellbeing programs including life insurance, discounted health coverage, and superannuation options.
- Exclusive discounts for employees on retail, fitness, cinema, and car rentals.
- Access to 24/7 mental health support through an Employee Assistance Program (EAP).
- Comprehensive training aimed at career growth and success.
About Avis Budget Group
Joining Avis Budget Group means becoming part of a 25,000-strong global workforce committed to innovation and customer satisfaction in transportation. We foster a performance-driven culture, supporting employees through leadership development, training, and rewards. We value diversity, equity, and inclusion and are active in reconciliation efforts to foster positive community impact.
Additional Information
- Location: Brisbane Downtown, Queensland, Australia.
- Employment Type: Full-Time (38 hours per week).
- Work Schedule: Rotating roster including weekends, evenings, and public holidays.