Customer Service Representative
NBR - National Business Review
Auckland, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Join National Business Review (NBR), a leading independent business news outlet in New Zealand, as a Customer Services & Office Administrator based in our Auckland Central office. This role blends customer service, administrative duties, and office support, making you the key contact point for subscribers and visitors while contributing to the smooth operation of the Auckland office.
Key Responsibilities
- Engage with subscribers through phone and email to address inquiries.
- Handle subscription renewals, cancellations, account changes, and billing questions.
- Process payments and maintain precise customer information.
- Support subscription group administration and subscriber onboarding.
- Resolve customer issues promptly and professionally, providing excellent customer service.
- Welcome visitors, manage front desk duties, and oversee mail and courier services.
- Perform general administrative duties and assist with accounts and overflow tasks as needed.
- Maintain office supplies, organize common areas including kitchen and coffee spaces.
- Assist with office errands, cleanliness, and ensure meeting and shared areas are orderly.
About You
- Experience in customer service and/or administrative roles.
- Strong written and verbal communication skills.
- Highly organized with keen attention to detail.
- Able to juggle multiple tasks and priorities confidently.
- Positive, professional, and team-oriented mindset.
- Comfortable adopting new software and technologies.
- Self-motivated and enjoys assisting others.
Preferred Qualifications
- Familiarity with CRM or subscription management platforms.
- Background in handling accounts, invoicing, or payment inquiries.
- Previous work experience in media, publishing, membership, or subscription-based industries.
Why Work With NBR?
- Be part of a highly regarded business media brand in New Zealand.
- Join a welcoming, collaborative, and supportive team.
- Enjoy a diverse role with varied daily tasks.
- Make tangible contributions to enhancing customer experiences and business functions.
- Conveniently located in Auckland CBD.