Customer Service Representative

About the Company

Om Namaha Shivaya Marketing Solutions is an expanding marketing services company devoted to assisting clients in establishing strong connections with customers and broadening their market reach. The organization prioritizes dependable, responsive, and excellent support across diverse campaigns and communication channels. Team members work collaboratively to provide precise information, satisfy customer requirements, and represent client brands with professionalism. The workplace fosters continuous learning, superior performance, and opportunities for long-term career growth in customer-facing roles.

Role Overview

This role is a full-time, on-premises Customer Service Representative position located in the Greater Kolkata Area. The individual will manage both inbound and outbound customer communications via telephone, email, chat, and other platforms, delivering prompt and accurate responses. Daily responsibilities include resolving inquiries, handling complaints, processing various requests, and thoroughly documenting interactions within the appropriate systems. Maintaining a positive, professional demeanor, adhering to standard procedures, and cooperating with internal teams to ensure quick issue resolution and customer satisfaction are key components of this role. Additionally, the representative will contribute to ongoing improvements by providing feedback, updating FAQs or scripts, and participating in training sessions when necessary.

Qualifications and Skills

• Customer-centric abilities emphasizing professional and prompt service and support.
• Familiarity with customer satisfaction and experience principles to ensure consistently high interaction quality.
• Competence in managing multiple queries and priorities effectively as a customer service professional.
• Proficient verbal and written communication skills in English and local languages.
• Basic computer skills, including working knowledge of CRM software, email tools, and call management applications.
• Capability and reliability to work full-time on-site in Greater Kolkata with punctuality.
• Strong problem-solving aptitude, patience, and the capacity to stay calm under pressure.
• Previous experience in customer service, call center environments, or direct client contact is advantageous but not required.
• Minimum education: completion of high school or equivalent; further education is beneficial.