Customer Service Representative - Pharmacy Operations

Position Summary

We are looking for detail-focused and motivated pharmacy professionals to join our expanding healthcare operations team. This role involves assisting with prescription processing workflows, verifying pharmacy-related data for accuracy and completeness, and collaborating with internal departments to ensure smooth and timely operations.

Primary Responsibilities

• Support prescription handling and pharmacy workflow activities as per defined internal procedures.
• Review prescription information thoroughly to ensure accuracy, completeness, and proper documentation.
• Enter medication orders accurately and maintain precise records within operational systems.
• Coordinate with various teams such as data entry, billing, adjudication, and fulfillment to manage workflows efficiently.
• Identify and report discrepancies or missing information based on established protocols.
• Maintain documentation and operational records consistent with company standards and SOPs.
• Help maintain medication databases and update operational process documentation.
• Ensure adherence to quality standards, operational guidelines, and compliance regulations.
• Achieve specified productivity, accuracy, and turnaround metrics.
• Work collaboratively within a dynamic healthcare support environment.

Required Qualifications

• Minimum of 3 years experience in pharmacy or healthcare operations.
• Strong knowledge of medications, dosage forms, pharmacy terminology, and prescription workflows.
• Familiarity with U.S. medications, SIG codes, and healthcare processes is preferred.
• Exceptional attention to detail and analytical capabilities.
• Excellent English written and oral communication skills.
• Basic proficiency in MS Office and computer-based systems used in operations.
• Willingness to work night shifts aligned with U.S. business hours.
• Strong organizational, team collaboration, and problem-solving skills.

Preferred Qualifications

• Experience in supporting U.S. healthcare or pharmacy operations.
• Knowledge of healthcare process management or pharmacy workflow systems.
• Background in healthcare support services, prescription processing, or medical billing is advantageous.