Customer Service Representative - HCB Albany

About Bapcor New Zealand

Bapcor New Zealand is a division of the wider Bapcor Group, a prominent Asia Pacific supplier of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, it operates numerous well-known brands such as BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand, and JAS, offering one of the most extensive selections of automotive parts available in the market.

Beyond being an automotive company, Bapcor New Zealand is a purpose-driven organisation focused on understanding customer needs proactively and supporting customers and communities effectively. The New Zealand team plays a pivotal role in the overall success of Bapcor Group by balancing local excellence and regional strategies.

With over 1,000 locations and 5,000 employees throughout Australia, New Zealand, and Thailand, Bapcor is committed to fostering a safe, inclusive workplace where employees can perform at their best. Their core values include:

• Doing the right thing
• Working together
• Caring deeply
• Getting results

Role Overview

We are seeking a dedicated Customer Service Representative passionate about car parts who exhibits excellent customer service abilities and holds a full New Zealand driving license. This full-time position requires working Monday to Friday from 8 am to 5 pm, with alternate Saturday mornings.

Key Responsibilities

• Serving trade customers both in person at the counter and via telephone
• Assisting customers in selecting appropriate vehicle parts and solutions
• Effectively picking, packing, and managing customer orders with high accuracy
• Identifying chances to upsell or suggest related products
• Developing and maintaining strong relationships with loyal customers

Candidate Requirements

• Previous experience in customer service, ideally within automotive or trade sectors
• Competent computer skills; familiarity with Excel is beneficial
• Genuine enthusiasm for cars and automotive parts
• Excellent communication abilities and a positive, proactive mindset
• Capacity to operate efficiently in a fast-paced environment while maintaining accuracy
• A collaborative, team-oriented approach where everyone contributes

Additional Information and Benefits

• Annual birthday day off
• One paid volunteer day per year
• Free breakfast available every morning
• Competitive salary with performance-based incentives
• Significant discounts on products
• Flat organisational structure enabling work alongside senior management
• Opportunities for career advancement within Bapcor’s operations across New Zealand, Australia, and Southeast Asia

Bapcor values diversity and inclusion and welcomes applications from individuals across all ages, cultures, gender identities, abilities, and backgrounds. The recruitment process is designed to be equitable, unbiased, and accessible. Reasonable accommodations for the application process can be requested by contacting the company directly.