Customer Service Representative
NZ Transport Agency Waka Kotahi
Palmerston North, Manawatu-Wanganui, New Zealand (Hybrid) · Full Time
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- Experience
- Any
- Salary
- NZD 62,192 – NZD 62,192 / year
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- Hybrid
- Eligibility
- Applicants must have legal rights to live and work in New Zealand.
- Resume
- Required to apply
Where you'll work
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Job description
Overview
The New Zealand Transport Agency (NZTA) Contact Centre is expanding and inviting applications from individuals passionate about delivering excellent customer service. This is a permanent full-time position offering hybrid work arrangements—splitting time between office and home, where suitable.
The starting salary is $62,192 plus KiwiSaver contributions. NZTA provides comprehensive training and development, with clear opportunities for advancement into senior customer service roles accompanied by increased pay. Employees also enjoy a range of attractive benefits.
Role Responsibilities
As a Customer Service Representative, you will play a crucial role in providing high-quality support to customers via inbound phone calls and email communication. Your role will involve offering prompt, accurate, and helpful advice, positively influencing the customer experience.
Work Hours and Training
- Standard working hours are 40 per week across rotating shifts, with rosters updated every three weeks.
- Shift times include weekdays from 7:55 AM to 6:00 PM and weekends from 8:30 AM to 5:00 PM, with required availability for weekend shifts.
- Initial onboarding and training require full-time presence (8:00 AM to 4:30 PM), with induction programs beginning 29 October.
Desired Skills and Attributes
- Strong enthusiasm for providing outstanding customer service.
- Excellent communication abilities paired with a positive, energetic approach.
- Flexibility and adaptability to thrive in a fast-paced environment.
- Innovative problem-solving skills and a willingness to work more efficiently.
- Previous experience in a contact centre environment is preferred.
- Technologically adept, able to quickly learn new systems.
- High attention to detail and the ability to handle complex information.
- A commitment to learning and solid computer literacy.
Knowledge or openness to understanding Te Ao Māori, promoting tikanga and Te Reo Māori, as well as an appreciation of the Treaty of Waitangi in a public sector context, are valued.
Additional Information
Having a criminal or traffic record does not automatically disqualify candidates, however, employees are expected to exemplify safe driving behavior consistent with NZTA's road safety role.
NZTA fosters an inclusive workplace culture valuing diversity and equal opportunity. Support is available for candidates with accessibility needs during the recruitment process. Applicants must have legal authorization to work and live in New Zealand.
Applications close on 14 September 2026 but early submissions are encouraged as recruitment may begin before the closing date.