Customer Service Representative - Gisborne

About the Position

Join Westpac in Gisborne as a full-time, permanent Customer Service Representative located at the Gisborne Branch on Gladstone Road. This role operates Monday to Friday and involves being the frontline support for customers during crucial financial interactions. As a representative, you will serve as a calm and knowledgeable guide, assisting customers through various banking issues with empathy and practical solutions.

Key Responsibilities

You will manage diverse customer inquiries such as helping regain online banking access, resolving card disputes, and clarifying regulatory matters. The position requires a proactive approach to problem-solving, providing direct assistance, and guiding customers towards effective digital tools that improve their banking experience.

Candidate Profile

The ideal candidate is enthusiastic about service, adaptable to a fast-paced environment, and driven by a genuine interest in helping others. Whether newly graduated or experienced in customer-focused roles from other sectors, you should possess digital confidence, multitasking skills, and a readiness to learn about financial and compliance aspects. Essential traits include empathy, curiosity, and a commitment to career growth.

Qualifications and Skills

• Prior experience in customer service or administrative roles with a passion for assisting people
• Comfort and proficiency with digital platforms, capable of guiding customers effectively
• Strong multitasking ability while maintaining composure and solution-centric focus
• Knowledge or willingness to learn about financial services and regulatory frameworks
• Excellent problem-solving skills with flexibility to accommodate changing customer needs
• A growth-oriented mindset and motivation for professional development

Benefits and Work Environment

• Supportive team culture fostering professional and personal growth
• Four weeks of standard holiday plus five additional wellbeing leave days
• Options to purchase up to four extra weeks of leave annually
• Banking perks, insurance discounts, and participation in a superannuation scheme
• Career advancement opportunities with recognition programs
• Generous parental leave with supplementary payments beyond government provisions
• School holiday subsidies to assist in balancing work and family life
• Participation in environmental and community care initiatives

About Westpac

Westpac is committed to fostering a stronger, equitable New Zealand, driven by over 160 years of purposeful service. Our workplace celebrates diversity, inclusivity, and individuality, providing an environment where all employees are encouraged to be their authentic selves. We value talent development, support passions, and nurture ambitions. We invite applications from all backgrounds, including neurodivergent individuals and those with health conditions or disabilities, emphasizing attitude and passion alongside experience and skills.

Application Details

If this role excites you, submit your CV and cover letter by 22 October 2026 to be considered for this fulfilling opportunity.