Customer Service Representative – Community (Arabic Speaker)

About the Role

We are seeking a dedicated Customer Service Representative fluent in Arabic to join our Community / Property Management team at residential towers in Jumeirah Village Circle, Dubai. This full-time position involves providing daily support and service to tenants and residents, ensuring their inquiries and concerns are addressed efficiently to enhance their living experience.

Key Responsibilities

• Serve as the primary point of contact for tenants and residents by responding promptly and professionally to their inquiries.
• Manage tenant complaints and requests by coordinating with relevant departments to achieve timely resolution.
• Keep tenants informed about building updates, available services, announcements, and upcoming community events.
• Assist in the planning, organization, and execution of community activities within the residential towers.
• Be actively present at community events, engaging directly with residents to foster a positive community environment.
• Gather resident feedback and communicate it to management to improve service quality.
• Maintain ongoing follow-up to ensure tenant requests and complaints are effectively closed.
• Collaborate closely with departments including Property Management, Maintenance, Security, and Facilities to address tenant-related issues.
• Develop and sustain professional and positive relationships with tenants and residents to promote satisfaction.
• Uphold a customer-focused, courteous, and professional demeanor in handling all tenant interactions.
• Perform additional tasks associated with customer service and community support as needed.

Required Skills

• Excellent communication and interpersonal abilities with a customer-oriented approach.
• Friendly and presentable personality suitable for direct resident interactions.
• Effective complaint management and problem-solving capabilities.
• Strong skills in follow-up and coordination across multiple departments.
• Professional communication skills to liaise with tenants and internal teams.
• Proficiency in English and essential fluency in Arabic.
• Basic competency with Microsoft Office suite and other computer applications.
• Capability and willingness to work on-site and participate actively in community events.

Qualifications and Experience

• High School Diploma or Bachelor's Degree.
• Previous experience preferred in Customer Service, Reception, Property Management, Residential Towers, Hospitality, or roles with customer engagement.
• Experience within the UAE is advantageous.
• Applicants must be of Arab nationality.
• Willingness to work at the JVC location in Dubai.

Performance Indicators

• Responsiveness and timeliness in addressing tenant inquiries and requests.
• Successful follow-up and resolution of complaints and service requests.
• Positive tenant satisfaction and feedback levels.
• Quality and clarity of communication with residents and internal departments.
• Active and supportive participation during community events.
• Ability to maintain positive, ongoing relationships with residents.