Customer Service Representative

Company Overview

OTR Group operates over 1000 outlets across retail, convenience, and quick-service restaurants in Australia, including popular brands such as Reddy Express (formerly Coles Express), Smokemart Giftbox, Krispy Kreme in South Australia, Hungry Jacks, Oporto, and Guzman and Gomez. As part of Viva Energy Australia, an ASX-listed company, OTR is committed to delivering energy products across the nation while fostering a safe and sustainable future.

Role Summary

We are looking for a Customer Service Representative focused on delivering exceptional customer experiences. You will ensure the store environment remains tidy, well-stocked, and inviting for guests. The role demands the ability to juggle multiple tasks efficiently in a fast-moving setting.

Key Responsibilities and Skills

• Provide excellent service to all customers consistently.
• Maintain a welcoming, clean, and organized store environment.
• Multi-task effectively and manage time efficiently during busy periods.
• Stock merchandise and promote various products and specials to customers.
• Work collaboratively within a team and confidently when alone.

Candidate Profile

• Strong commitment to outstanding customer service.
• Adaptable to flexible scheduling, including early mornings, late nights, and weekends.
• Physical stamina for extended periods on feet with moderate to heavy lifting and reaching.
• Eagerness to learn and represent our broad product range.

Additional Information

Applicants must verify Australian work rights and provide a current police clearance as part of pre-employment screening.