Customer Service Representative

About the Role

Be a vital part of Deerfields Mall's team in Abu Dhabi, creating memorable experiences through exceptional customer service in a fast-paced retail environment. This role involves direct interaction with guests, resolving their queries, and supporting overall mall operations in collaboration with various internal teams and tenants.

Key Responsibilities

• Professionally manage customer inquiries via face-to-face communication, phone, and email.
• Deliver precise information about mall facilities, stores, and services to guests.
• Address customer feedback and complaints with follow-up actions to ensure satisfaction.
• Carry out Customer Satisfaction Surveys and systematically keep records of findings.
• Support gift voucher transactions and help run promotional customer campaigns.
• Coordinate effectively with Operations, Leasing, and Marketing departments.
• Maintain updated databases and documentation concerning mall tenants.
• Provide assistance during lost and found incidents and in emergency situations.
• Offer support to customers requiring extra help, such as wheelchair assistance.
• Oversee smooth daily functioning of the customer service desk.

Qualifications and Requirements

• Demonstrated experience in customer-facing roles, preferably within malls, hotels, or retail environments.
• Excellent communication abilities and interpersonal skills.
• A customer-oriented approach with strong problem-solving skills.
• Capability to remain composed and effective under pressure, including emergency scenarios.
• Flexibility to work shifts according to mall operating hours.
• Proficient with Microsoft Office and basic reporting tools.
• Fluent in both English and Arabic languages.
• At least a high school diploma or equivalent; hospitality or customer service training will be advantageous.

Why Join Us?

Join a lively team where your efforts directly enhance customer satisfaction and enrich the mall experience for visitors.