Customer Service Representative

Job Overview

We are seeking a dedicated Customer Service Representative to manage incoming customer calls with professionalism and empathy. The role involves understanding customer issues, delivering precise information, and resolving concerns efficiently.

Key Duties

• Respond to inbound customer calls demonstrating courteous and empathetic communication.
• Accurately comprehend customer problems to provide valid solutions or information.
• Document and update all customer interactions within the system meticulously.
• Forward unresolved matters to relevant departments for further handling.
• Adopt a customer-centric mindset while efficiently addressing and closing queries.
• Adhere strictly to communication protocols, scripts, and organizational policies as instructed.
• Achieve established performance metrics including call duration, customer satisfaction scores, and issue resolution rates.

Additional Information

This position is based in Bengaluru, Karnataka, India and requires working onsite. The monthly salary range offered is between 18,000 to 28,000 INR.