Customer Service Representative

About the Role

Keegan Adams Recruitment invites applications for a permanent, full-time Customer Service Representative position based in the Sydney CBD. This role focuses on supporting Australian clients with their payment-related account needs and general service enquiries, ensuring excellent service delivery within a dynamic payments company.

Responsibilities

• Serve as the primary contact for clients, responding to enquiries via phone, email, and internal platforms.
• Address and resolve escalated administrative and technical concerns promptly.
• Provide thorough information and guidance regarding the company’s payment products and services.
• Handle account updates such as changes to bank details, addresses, and ownership information.
• Coordinate client requests for additional payment terminals and feature enhancements.
• Assist clients with new product applications and guide them through service usage.
• Follow up with inactive clients to resolve issues hindering transaction initiation.
• Manage cancellation requests thoughtfully, analyze reasons, and look for retention opportunities.
• Maintain precise documentation of client interactions, transactions, complaints, and requests.
• Collaborate with internal teams to coordinate timely solutions and ensure consistent follow-ups.
• Adhere to company standards for service and operational compliance, contributing to exceptional client experiences.

Candidate Profile

• Experience in customer service, contact centres, banking, payments, or similar domains.
• Strong communication skills for phone and email client interactions.
• Calm, positive, and solution-oriented mindset.
• Capable of handling complaints and complex service inquiries effectively.
• Keen attention to detail for processing account and client data accurately.
• Ability to manage multiple tasks and complete commitments diligently.
• Commitment to delivering high-quality client service consistently.
• Reliability and willingness to work onsite at the Sydney CBD office.

Benefits

• Secure permanent role with stable employment conditions.
• Modern, spacious office environment in Sydney CBD.
• Supportive, collaborative team culture.
• Comprehensive training on payment products and services.
• Exposure to various facets of client operations and account support.
• Opportunity to develop skills and experience within the expanding payments industry.

Additional Information

This is a full-time position requiring 40 hours per week, based onsite in the Sydney CBD office. The remuneration package includes a salary approximately $70,000 per annum plus superannuation. Prospective candidates interested in joining the team are encouraged to apply or request a confidential conversation for further details.