Customer Service Representative
Perth, Western Australia, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Eligibility
- Applicants must be Australian citizens residing in Perth, aged 18 years or above, and able to commit to full-time onsite work at the Perth office.
- Resume
- Required to apply
Where you'll work
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Job description
About the Opportunity
Join TSA Group's Services Australia Tier 1 Digital Support team based in Perth, where you will assist customers in accessing information, navigating digital and self-service platforms, and providing essential support. This full-time onsite role offers stable employment with a reputable Australian company.
Why You'll Appreciate This Role
- Complete paid training to equip you with necessary skills and confidence.
- Prospects for career growth into senior and leadership positions.
- Continuous coaching and development support.
- Recognition programs featuring awards and prizes for excellent performance.
- Retention bonuses to reward ongoing commitment.
- Discounted health insurance and various employee benefits.
- A positive, supportive team environment focused on your success.
Key Responsibilities
- Managing inbound calls and other customer communications.
- Addressing customer inquiries and identifying suitable solutions.
- Assisting customers in navigating digital and self-service tools.
- Utilizing multiple computer systems for information retrieval and logging customer interactions accurately.
- Establishing rapport to create positive customer experiences.
- Clearly and confidently conveying information.
- Handling difficult conversations with empathy and professionalism.
- Collaborating within a team to meet customer service and performance objectives.
Candidate Profile
Previous experience in customer service is advantageous but not mandatory. Suitable candidates may come from sectors such as retail, hospitality, administration, call centers, sales, banking, financial services, government, or any role involving regular customer interaction. Key personal attributes include a passion for helping others, effective listening and communication skills, comfort with technology, resilience, multitasking abilities, and a motivation to learn and develop professionally.
Essential Requirements
- Residency in Perth.
- Australian citizenship.
- Minimum age of 18 years.
- Availability for full-time work.
- Willingness to work onsite at the Perth office located on Troode Street.
Career Development
TSA Group promotes internal growth, offering opportunities to advance into senior customer service, quality assurance, training, workforce management, leadership, and other specialized roles as you gain skills and experience.
Diversity and Inclusion
The organization values diversity and inclusivity, actively encouraging applications from Indigenous Peoples and recognizing the unique contributions they bring. Indigenous candidates may seek application support through designated contact channels.