Customer Service Representative

About Vaibhav Global Limited (VGL)

Vaibhav Global Limited is a vertically integrated digital retailer headquartered in Jaipur, India, specializing in fashion jewelry, lifestyle, beauty, and home products. It operates around the clock proprietary TV home shopping channels such as Shop LC in the US and Germany, along with TJC and Ideal World in the UK. Their operations are supported by websites, mobile apps, OTT services, and marketplace platforms. With in-house manufacturing in India and sourcing from over 30 countries, VGL strives to "Deliver Joy" to customers worldwide, serving markets including the US, UK, Germany, Canada, and Australia. The company emphasizes environmental, social, and governance responsibilities, highlighted by its flagship program that has provided over 108 million meals to date.

Role Overview

This full-time position based in Jaipur requires managing inbound and outbound customer communications through various channels such as phone calls, emails, chats, and other digital platforms. The representative will respond to inquiries regarding orders, products, and services, effectively resolving complaints and tracking returns. Updating customer accounts and maintaining detailed interaction records in CRM systems are key duties. Collaboration with logistics, sales, and technical support teams will be essential to ensure smooth issue resolution. Upholding VGL’s commitment to "Delivering Joy," this role demands consistent service quality, fostering customer retention, and contributing to ongoing process enhancements with a customer-first mindset.

Qualifications and Requirements

• Experience in customer-facing roles focusing on service and support.
• Ability to improve customer experience by applying empathetic communication and effective problem-solving.
• Fluency in English with strong verbal and written skills; knowledge of additional languages is beneficial.
• Familiarity with CRM software, ticketing tools, and typical office applications for detailed documentation and interaction logging.
• Capability to remain composed under pressure, multitask efficiently, and meet strict performance goals in a dynamic environment.
• Preferably prior exposure to retail, e-commerce, or TV home shopping customer service sectors.
• Minimum education: High school diploma; bachelor’s degree advantageous.
• Flexibility to work varied shifts including evenings, weekends, and public holidays as business demands.