Customer Service Officer

About the Role

CareVicinity is an expanding platform that connects care workers with individuals in need of support, emphasizing the integration of AI and automation to optimize workflows and reduce administrative burdens. The role of Outbound Customer Service Officer centers on fulfilling job requirements by actively sourcing and recruiting care providers aligned with specific client needs. The position demands high-volume, phone-based engagement and contributes to maintaining quality support through continuous client and worker interaction.

Key Responsibilities

• Proactively identify and recruit suitable support workers tailored to client job profiles and care criteria.
• Execute over 80 outbound calls daily to engage potential workers, explain opportunities, and onboard them to the CareVicinity platform.
• Leverage multiple sourcing methods to develop a pipeline of candidates for present and future client demands.
• Collaborate with internal teams to comprehend job details and match appropriate candidates for fulfilment.
• Maintain ongoing communication with prospective workers during recruitment and onboarding phases to ensure smooth process flow.
• Provide assistance to clients concerning platform use and daily inquiries via phone, email, and chat.
• Coordinate with Compliance and Accounts departments to facilitate readiness of new workers to deliver services.
• Ensure accurate, up-to-date records of clients, workers, and job info within organizational systems.

Desired Qualifications and Attributes

• Previous experience in call centers, recruitment, or environments requiring high-volume customer engagement.
• Excellent communication skills with the ability to quickly build trust and rapport.
• Problem-solving oriented with a proactive and results-driven mindset.
• Strong organizational skills and attention to detail, capable of managing multiple priorities efficiently.
• Swift adaptability to new technologies and system platforms.
• Capable of both collaborative teamwork and independent task ownership.
• Genuine dedication to delivering outstanding customer experiences.

Compensation and Benefits

• Base salary of $70,000 plus superannuation and potential performance incentives up to $15,000.
• Hybrid working arrangement: three days onsite in the Bowen Hills office and flexible remote work after probation period.
• Opportunities for career advancement within a rapidly growing company.
• Fitness Passport providing discounted access to numerous gyms, pools, and fitness centers nationwide.
• Resources and support dedicated to mental health and wellbeing.
• Monthly social events with early finishes fostering team connection and celebration.
• Birthday leave to honor personal celebrations.
• Modern office location with convenient public transport access and proximity to city amenities.

Additional Information

Applicants must hold full Australian working rights and have a current police check or be willing to obtain one. Only shortlisted candidates will be contacted due to the high volume of applications.