Customer Service Host

About the Role

Begin your professional journey in the fast-paced online gaming sector and engage with cutting-edge technology and innovation. This position focuses on customer interaction and support to promote engagement and conversion within the platform.

Key Responsibilities

• Make proactive outbound calls to newly registered users with the goal of converting them into first-time depositors.
• Reach out to customers who have become inactive or lapsed to encourage them to return and use the service again.
• Provide clear and detailed explanations of current promotions, bonuses, products, and services tailored to each customer's interests.
• Identify and address customer needs efficiently, resolving issues professionally to optimize conversion chances.
• Educate users on how to fund their accounts, payment options available, and features of the platform.
• Keep thorough and accurate records of all customer interactions, outcomes, and any necessary follow-up actions using the CRM system.
• Arrange and carry out follow-up calls when required to maintain customer engagement.
• Meet individual and team targets relating to first-time deposit conversions, account reactivations, call volume, contact rates, conversion rates, and revenue generation.
• Escalate any customer complaints or technical difficulties to the correct internal departments promptly.
• Adhere strictly to company policies, promote responsible gaming, and comply with all regulatory guidelines.

Additional Information

• This core responsibilities list allows room for growth, exploration, and taking on additional challenges as the company expands.
• Applicants will be considered for the Talent Management and Development Programme as part of recruitment.
• Shortlisted candidates may be required to undergo an assessment test.
• Due to access to sensitive customer financial information, trustworthiness is essential; therefore, credit and criminal record checks will be conducted confidentially.
• Qualification verification checks will be performed as the qualifications mentioned are mandatory for the role.
• If no response is received within two weeks, applicants should consider their application unsuccessful.

Work Environment

This role offers a unique opportunity to work, grow, and thrive in a supportive and dynamic environment.