Customer Service Executive

About Aisshpra Gems & Jewels

Founded in 1940, Aisshpra Gems & Jewels is a storied family-owned fine jewelry brand operating from Uttar Pradesh. With over 85 years of heritage, the company is known for trust, integrity, and timeless craftsmanship spanning traditional to contemporary collections. Its reach extends across Purvanchal's key cities, combining heritage values with modern innovation to cater to evolving customer needs.

Job Role and Responsibilities

• Greet customers warmly and offer professional assistance in-store.
• Assess and understand customer jewelry needs to provide suitable recommendations.
• Foster and sustain lasting relationships with clientele.
• Handle queries, complaints, and feedback with professionalism.
• Perform follow-up calls to current and potential customers.
• Update customers regarding new collections, promotional offers, events, and schemes.
• Collaborate with sales, billing, and other departments to ensure seamless service delivery.
• Keep accurate records of customer details and interactions.
• Manage coordination for orders, repairs, alterations, and deliveries as per customer needs.
• Deliver excellent customer experience to maintain high satisfaction levels.

Required Skills and Qualifications

• Outstanding communication and interpersonal abilities.
• Fluency in Hindi and basic understanding of English.
• Strong skills in managing customer interactions and resolving issues effectively.
• Friendly personality with a positive approach towards work.
• Adept at follow-ups and maintaining customer relationships.
• Basic computer skills for handling records and communications.
• Prior experience in jewelry retail or related industry is an advantage.