Customer Service Executive

About Ryze.eco

Ryze.eco is an innovative platform dedicated to helping organizations seamlessly integrate sustainability, technology, and corporate performance. The company empowers businesses to move beyond regulatory compliance by embedding environmental, social responsibility, and intelligence data into their strategic planning, risk management, and daily operations. Utilizing intuitive tools and data-driven insights, Ryze.eco supports leaders, boards, and operational teams in unlocking value, managing risks, and enhancing resilience in response to increasing ESG demands. The platform promotes transparent and measurable sustainable decision-making that fosters long-term organizational growth and success.

Role Overview

We are seeking a dedicated Customer Service Executive to join our team on a full-time basis in Nairobi County, Kenya. This hybrid position offers flexibility, including options for working remotely at times. The primary responsibility is to deliver prompt, efficient, and high-quality support to customers through multiple channels such as phone, email, and chat. The role involves managing customer communications, keeping track of service requests, and following up to ensure customer satisfaction remains high.

Key Responsibilities

• Provide timely and effective customer support across various communication platforms.
• Monitor and document customer feedback and service interactions diligently.
• Escalate complex or unresolved issues to relevant departments for further handling.
• Maintain accurate records and updates within customer service management systems.
• Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
• Contribute to ongoing improvements in customer service processes and policies.

Qualifications and Requirements

• Strong interpersonal skills enabling clear, empathetic communication with diverse customers and stakeholders.
• Proven experience in customer service roles emphasizing swift and precise resolution of inquiries and issues.
• Capability to monitor and enhance customer satisfaction proactively by addressing concerns and refining interaction points.
• Experience handling multiple cases and prioritizing tasks within a customer service management context.
• Excellent command of English, both spoken and written; knowledge of Swahili is beneficial but not mandatory.
• Familiarity with customer service platforms, CRM systems, and standard office productivity software.
• Excellent problem-solving abilities, meticulous attention to detail, and capability to work autonomously as well as collaboratively.
• Experience in sustainability, technology, or corporate risk sectors is an added advantage.
• Preferred educational qualifications: Diploma or degree in Business, Communications, Customer Service, or related fields.