Customer Service Executive

About Aim Britz Study Abroad

Aim Britz Study Abroad is a consultancy focused on facilitating overseas education opportunities. Established with team members who have first-hand experience studying in UK and Canadian universities, the firm has expanded to include 25 core staff and 20 online associates. Since 2018, they have successfully assisted more than 3,000 visa applicants and hold recognition in both the Asia and India Book of Records for conducting the largest overseas education seminar. Their mission is to deliver trustworthy, student-focused guidance to empower applicants in achieving international academic goals.

Role Overview

We seek a full-time, on-location Customer Service Executive for the Thiruvananthapuram office. This role entails addressing inquiries from students and their families through phone, email, and face-to-face interaction, offering transparent and precise information related to study abroad applications, services, and timelines. The executive will conduct initial consultations with prospective students, record their requirements, and liaise with internal teams to coordinate follow-up procedures. Managing concerns, tracking service requests, and ensuring exceptional customer service through empathetic and professional communication are key responsibilities.

Additional duties include assisting in the organization of seminars, information sessions, and outreach events while maintaining thorough records using CRM or equivalent systems.

Qualifications and Skills

• Excellent interpersonal capabilities to communicate effectively, establish rapport, and manage diverse stakeholder interactions.
• Prior exposure or strong aptitude in customer service and support functions, inclusive of inquiry handling and issue resolution.
• Focus on customer satisfaction with skills in follow-up, feedback management, and improving service quality.
• Strong written and oral proficiency in English; knowledge of local languages is advantageous.
• Comfortable with computer use, including CRM platforms, email communication, and MS Office applications for documentation.
• Experience in education consultancy, counseling roles, or front-office customer engagement is preferred.
• Ability to work on-site in Thiruvananthapuram, manage multiple assignments simultaneously, and maintain professionalism in a dynamic environment.
• Graduate degree or equivalent educational qualification in any discipline; additional training in counseling, business, or communication is considered beneficial.