Customer Service Executive

About the Role

Croma, part of Infiniti Retail Ltd., is seeking to fill the position of Customer Service Desk Executive at its Kottayam store in Kerala. This role focuses on delivering excellent customer service within a retail environment.

Candidate Profile

• Graduate or Diploma holders are preferred.
• Strong communication skills and ability to engage with customers effectively.
• Basic proficiency with computer operations.
• Experience in customer service or retail is advantageous but not mandatory.
• Fresh applicants with good communication skills are welcome to apply.

Key Responsibilities

• Address and resolve customer queries and service requests efficiently.
• Record and monitor service complaints systematically.
• Liaise between customers, service teams, and brand partners to facilitate issue resolution.
• Ensure prompt handling and closure of service requests.
• Maintain accurate service documentation and records.
• Strive to uphold a high standard of customer satisfaction.

Additional Information

Immediate joiners are preferred to join the team quickly.

Become part of a retail team dedicated to customer excellence at Croma.