Customer Service Executive

About the Role

Join Kotak Life Insurance as a Customer Service and Sales Support Executive, where your passion for interacting with customers, solving problems, and driving sales will be rewarded. This role demands energetic individuals who are motivated by targets and incentives and enjoy closing deals.

Key Responsibilities

• Manage customer inquiries, requests, and follow-ups via calls and other communication methods.
• Assess customer needs to recommend appropriate products and services.
• Conduct consistent sales follow-ups, lead engagements, and customer interactions.
• Create opportunities and convert prospective leads into confirmed sales.
• Maintain and nurture relationships with existing clients.
• Meet daily, weekly, and monthly sales and performance targets.
• Coordinate with internal departments to ensure seamless customer service and order fulfillment.
• Keep precise records in CRM systems, including customer data and follow-up updates.
• Identify potential for upselling and cross-selling.
• Take responsibility for sales numbers, performance metrics, and customer satisfaction levels.

Who Should Apply?

• Graduates, freshers, and experienced candidates are all welcome to apply.
• Strong verbal and interpersonal communication skills are essential.
• Comfortable making calls, performing follow-ups, and engaging with customers.
• Possess a genuine drive to meet targets and thrive in a competitive sales environment.
• Positive mindset with a strong inclination towards sales.
• Basic computer proficiency and familiarity with CRM tools.
• Self-driven, disciplined, and focused on achieving results.

Benefits & Perks

• Flexible and employee-focused working hours.
• Performance-linked incentives and opportunities for career advancement.
• Ideal platform for fresh graduates to develop their careers.
• Suitable for experienced professionals seeking flexible work hours.
• Work in a target-oriented but adaptable environment.
• Gain knowledge in sales, customer relationship management, business development, and client handling.
• Career growth is based on performance rather than tenure.

Additional Information

Those who desire more than a standard 9-to-6 position and want their efforts to directly influence their remuneration and career trajectory will find this role ideal. If you enjoy competing, hitting targets consistently, and interacting with customers, this opportunity is tailored for you.