Customer Service Executive

About Autumn Rooms

Autumn Rooms offers affordable, secure, and supportive housing solutions abroad for individuals seeking economical accommodation. The organization is dedicated to providing safe living environments paired with responsive customer support, aiming to ease international stays by understanding diverse resident needs and offering practical, accessible living options.

Role Overview

The position of Customer Service Executive is a full-time, on-site role located in Kochi, Kerala. The executive will be responsible for addressing resident inquiries through calls, emails, and face-to-face interactions. Key duties include delivering clear information regarding accommodation solutions, company policies, and services, managing bookings support, resolving complaints, and ensuring high satisfaction across the resident experience.

Primary Responsibilities

• Respond promptly and effectively to resident questions via phone, email, and in-person communication.
• Provide accurate information about accommodation options, policies, and related services.
• Assist with booking procedures and resolve any resident concerns or complaints.
• Maintain up-to-date records of all interactions and communications.
• Coordinate with internal teams to address service issues and ensure timely resolution.
• Follow up with residents to confirm issue resolution and satisfaction.
• Collect resident feedback to identify service improvement opportunities.
• Contribute to promotional or informational campaigns related to Autumn Rooms’ offerings.

Qualifications and Skills

• Strong interpersonal abilities with a customer-centric approach.
• Proficiency in customer service and support to effectively handle inquiries and issues.
• Competence in maintaining customer satisfaction and managing service delivery.
• Excellent verbal and written English communication skills; familiarity with local languages is a plus.
• Ability to work effectively on-site, manage time, and handle multiple tasks in a dynamic environment.
• Experience in customer-facing roles, hospitality, or accommodation services preferred.
• Basic computer skills and knowledge of customer service or CRM software preferred.
• Educational background in hospitality, business, or related disciplines is advantageous but not mandatory.