Customer Service Executive - Inbound Process

Job Overview

This position involves handling inbound customer calls focused on banking services and products, ensuring timely and precise responses while upholding excellent customer service standards.

Key Responsibilities

• Respond to inbound customer inquiries and resolve issues related to banking offerings.
• Deliver accurate information promptly, maintaining high-quality service.
• Identify customer concerns and provide fitting solutions.
• Develop and maintain positive customer relations through clear and professional communication in English and the required regional language.
• Accurately document all customer interactions within the system.
• Refer unresolved or complex problems to designated departments or senior personnel.
• Achieve daily and weekly performance goals including call handling time, resolution rates, and quality evaluations.
• Adhere to organizational policies, process guidelines, and applicable regulatory standards.
• Ensure confidentiality and precision in managing customer data and banking information.

Job Details

• Location: Somajiguda, Hyderabad, Telangana.
• Department: Customer Support.
• Category: Customer Support – BPO / Voice / Blended.
• Employment Type: Full-time.
• Shift Timing: Day Shift.