Customer Service Executive

Role Overview

We seek a dynamic Customer Service Executive or Senior Executive who can effectively contribute to meeting service delivery needs and support the company’s expansion. This vacancy demands persistent effort to maintain exceptional customer experience for FREED's offerings. An understanding of financial products and the banking sector is advantageous but not mandatory for highly motivated and deserving individuals.

Key Responsibilities

• Address and resolve customer inquiries efficiently.
• Maintain and foster customer relationships to enhance retention.
• Offer transparency into the customer service process at all stages.
• Comprehend the target customer base and their connection to our products.
• Establish and nurture rapport with clients to deliver outstanding service experiences.
• Promote the organization and its products actively.
• Exhibit a goal-driven and analytically oriented mindset.
• Preferably possess knowledge related to the banking and financial sectors.

Candidate Requirements

• Holds any Bachelor's degree.
• Experience in BPO inbound and outbound voice processes is essential.
• Demonstrated capacity to manage the customer service workflow from initial planning to closure.
• Strong proficiency in written and spoken English.
• Possesses excellent problem-solving skills, with capability to resolve issues, manage deadlines, pay attention to detail, and multitask effectively.
• Familiar with reporting and proficient in MS Office applications.