Customer Service Executive

Overview

Capaciteam is collaborating with a well-established technology services company serving enterprise clients across Europe. To support its growth, the company seeks a Customer Service Executive based in Dublin 16. This is a permanent role offering hybrid work arrangements (two days onsite and three days remote following training). Complete onboarding and training will be provided.

Job Responsibilities

• Administer mobile service requests, such as activations, upgrades, cancellations, and number porting.
• Coordinate orders, procurement, and fulfillment of mobile devices.
• Serve as a liaison between customers, suppliers, and mobile network operators.
• Resolve operational issues and handle service escalations.
• Support device deployment, migrations, and other related projects.
• Assist in reporting, invoice verification, and service audits.
• Identify and implement process improvements to enhance operational efficiency.
• Maintain accurate documentation across various systems.

Candidate Requirements

• Background in mobile technology, telecommunications, customer service, or technical support.
• Experience in mobile phone retail environments is also welcome.
• Strong organizational capabilities and keen attention to detail.
• Exceptional communication and customer service skills.
• Comfortable navigating multiple internal systems and proficient with Microsoft Office, especially Excel.
• Able to juggle multiple tasks in a dynamic environment.
• Familiarity with Android and iOS platforms is preferred.
• Understanding of mobile networks, suppliers, or enterprise mobility adds advantage.

Benefits and Opportunities

• Comprehensive training and methodical onboarding program.
• Opportunities for career growth in an expanding technology services firm.
• Contributions towards pension plan.
• Experience working with international enterprise-level clients.
• Supportive and team-oriented work culture.