Customer Service Executive

About the Role

We are seeking Customer Service Executives to join a reputable organization located in Ghansoli, Navi Mumbai. This position requires working from the office with immediate joining preferred.

Key Responsibilities

• Respond to customer inquiries professionally via email communication.
• Understand and resolve customer issues accurately within the stipulated turnaround time.
• Handle back-office tasks including updating and verifying customer records to ensure data integrity.
• Collaborate with internal departments to resolve concerns promptly.
• Maintain comprehensive documentation and recording of cases.
• Adhere strictly to process guidelines, company policies, and maintain quality standards.
• Deliver error-free work ensuring excellent customer service and satisfaction.

Eligibility Criteria

• Completion of Higher Secondary Certificate (HSC) or graduation.
• Minimum one year of experience in international email handling or back-office operations.
• Proficient in communication at B2 level or higher.
• Mandatory to have a C1 score in Hallo-AI Assessment.
• Willingness to work in 24/7 rotational shifts with two rotational weekly holidays.
• Preference for candidates who can join immediately.

Compensation

Offers up to ₹30,000 in hand.

Selection Procedure

• HR Interview Round
• Hallo-AI Assessment
• Virtual Operations Interview Round