Customer Service Desk Associate - Mitre 10 Mega Wanaka

About Mitre 10 Mega Wanaka

Mitre 10 MEGA Wanaka is a rapidly expanding retailer dedicated to delivering outstanding service and expert advice to customers in Wanaka and the neighboring region. As a leader in New Zealand's DIY retail sector with numerous stores nationwide, Mitre 10 offers an exciting and stable environment for team members.

Role Summary

As a Customer Service Desk Associate, your primary focus will be to assist customers efficiently while ensuring they receive the correct products and high-quality service. This is a permanent full-time role requiring 40 hours per week on a Sunday to Thursday schedule.

Key Responsibilities and Skills

• Deliver outstanding customer service and support at all times.
• Communicate effectively and build strong relationships with customers.
• Maintain excellent organizational skills and manage your time well.
• Adapt quickly and think on your feet to meet customer needs.
• Remain polite and friendly, even in challenging situations.
• Exhibit enthusiasm and contribute positively to team spirit.
• Demonstrate basic computer literacy including familiarity with mobile devices and keyboarding.

Staff Benefits and Culture

• Enjoy a supportive and professional workplace atmosphere.
• Become part of a friendly, close-knit team culture fostering a family-like environment.
• Access ongoing in-house and external training to support career advancement.
• Opportunities for promotion within the company, with most leaders having been promoted internally.
• Receive significant discounts on all Mitre 10 products.
• Benefit from a range of perks including discounts on health insurance, gym memberships, e-bikes, various electronics, accommodation, dental care, and more.

Additional Information

The position is based in Queenstown, Otago, and requires onsite attendance. Mitre 10 is a locally owned and operated company valuing friendly, outgoing individuals seeking a fulfilling career.