- Experience
- Any
- Salary
- NZD 55,000 – NZD 120,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Applicants must have valid work authorization allowing employment in New Zealand.
- Resume
- Required to apply
Where you'll work
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Job description
Overview
Join Heartland Bank's Consumer Customer Services team based in Newmarket, Auckland City. This permanent, full-time role focuses on delivering outstanding customer experience to both internal and external consumers by working collaboratively within a skilled team.
Core Responsibilities
Provide excellent customer service consistently while managing multiple client interactions efficiently. Utilize strong communication and time management abilities to maintain high-quality relationships and address client needs effectively.
Candidate Profile
The ideal candidate is passionate about customer service, demonstrating resilience and adaptability. With excellent verbal and written communication skills, you pay close attention to detail and manage your time well. You thrive in dynamic, fast-paced environments and enjoy multitasking.
About Heartland Bank
Heartland is a publicly listed financial institution on NZX and ASX with offices in New Zealand and Australia. The bank offers award-winning savings and finance products tailored to diverse clients like business owners, farmers, and retirees. Embracing digital transformation, Heartland aims to improve customer experience by streamlining services and offering competitive rates.
Culture and Benefits
Heartland promotes an inclusive culture that values diversity and employee well-being. Employees can partake in various internal groups such as Manawa Whenua (Māori group), Rainbow Committee, Diversity & Inclusion Committee, and the Green Team. Benefits include employee banking advantages, comprehensive insurance packages, flexible working arrangements, sports teams participation, and social events like Friday night pizzas and drinks.
Diversity & Inclusion Commitment
Heartland celebrates diversity and fosters an environment where differences are respected. As a Living Wage Employer, Hearing Accredited Workplace, and Rainbow Tick certified organization, it is dedicated to supporting the workplace community with fairness and inclusivity.
Additional Information
Eligibility to work in New Zealand with valid work rights is mandatory for applicants.
Estimated annual salary ranges from NZD $55,000 to $120,000, with a typical compensation around $82,500.