Customer Service Consultant
Dandenong South, Victoria, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Aussie Broadband
Aussie Broadband operates with a unique approach, aiming to become the telecommunications company loved by customers, employees, shareholders, and all stakeholders. With a B Corp Certification, the company upholds top standards in social and environmental responsibility, transparency, and accountability. Listed on the Australian Stock Exchange (ASX: ABB), Aussie Broadband serves over one million telecommunications services and owns fibre infrastructure alongside operating two Tier 1 voice providers in Australia.
The company culture is rooted in five core values: strive for excellence, think big, be direct and honest, treat people well, and enjoy the work environment.
Role Highlights
- Meet and maintain high standards and targets in customer service quality.
- Proactively diagnose and resolve customer issues using skills developed through training.
- Work in rotating 8-hour shifts between 8am and midnight, including weekends and public holidays.
- Commitment to full-time hours of 37.5 per week is required.
Why Join Aussie Broadband?
The company fosters an inclusive environment where diversity is valued and employees are encouraged to bring their authentic selves to work. Committed to equal opportunity employment, Aussie Broadband actively supports and celebrates diversity. The organization also contributes to communities through Pledge 1% initiatives, sponsorships, and paid community service leave.
Benefits
- 26 weeks of paid parental leave for permanent staff, available to primary and secondary caregivers on top of government entitlements.
- Discounted internet services valued up to $109 monthly.
- 20% discount on mobile service plans.
- Access to Fitness Passport, offering multiple gyms and pools across Australia.
- Flexible working options.
- Employee Assistance Program (EAP) for support.
- Discounts with Specsavers, HCF, and more partners.
- Regular monthly recognition and rewards for employees.
- Internal career development and training resources.
- Annual allowance for Aussie merchandise.
Additional Details
Applicants are encouraged to apply even if they do not meet every listed requirement, as the company values diverse backgrounds. All applications must be submitted through the official job application process. For inquiries, contact careers@team.aussiebroadband.com.au.