Customer Service Click & Collect Associate
Mitre 10 (New Zealand) Limited
Canterbury, New Zealand · Contract
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 18 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Smith's Mitre 10 Mega, a family-run business in Christchurch, is dedicated to delivering outstanding customer service and quality products to both tradespeople and DIY lovers. Join our thriving Hornby branch, home to over 230 team members, and be part of making our store the leading destination for hardware needs.
Key Responsibilities
- Efficiently process and fulfill customer click & collect orders within designated timeframes.
- Monitor order status and communicate clearly with customers regarding order completion, product availability, or any concerns.
- Meticulously pack orders to ensure safe pickup and delivery.
- Support other areas within the department as needed.
- Deliver excellent customer service by managing the click & collect experience from start to finish, ensuring customer satisfaction.
- Assist in replenishing stock as required.
Candidate Profile
- Exhibit a positive and proactive attitude with a strong work ethic.
- Previous experience in retail environments is highly valued.
- A willingness to learn, develop skills, and grow within the role.
- Possess excellent communication abilities.
Working Details
This is a full-time permanent contract position based onsite, with working hours from Sunday to Thursday, 7:00 AM to 4:00 PM.
Benefits
- Competitive hourly wages.
- Comprehensive training and continuous support.
- Employee discount card for team members.
- Access to corporate discounts through the Mitre 10 Team Perks application.
- A stable and encouraging work environment.
Reporting Structure
You will report directly to the Department Team Leader.