- Experience
- Up to 2 yrs
- Salary
- INR 300,000 – INR 350,000 / year
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Eligibility
- Individuals without a graduation degree may apply.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
Join Teleperformance Global Business Private Limited in Chennai as a Customer Service Associate focused on assisting customers via phone. This role involves addressing queries, resolving problems promptly, and ensuring customer satisfaction through effective solutions.
Key Responsibilities
- Respond to customer inquiries and provide timely resolutions through phone communication.
- Efficiently handle requests related to products or services and follow up as needed.
- Document all customer interactions accurately within CRM systems for future reference.
- Achieve designated daily and weekly performance targets as directed by team leadership.
Candidate Requirements
- Experience ranging from none up to 2 years in BPO, call centers, telemarketing, telesales, or customer support fields.
- Proficiency in spoken Hindi is required for effective verbal communication.
- Flexibility to work night shifts on a rotational basis, including weekends and public holidays.
Skills
How they work
Communication
Attention to Detail
Adaptability
Conflict Resolution
Languages
Hindi