Customer Service Associate - Order Management & Voice Support

About the Role

A leading multinational corporation is seeking experienced professionals to join their Order Management and Customer Support team in Bangalore. This role involves providing voice-based assistance to customers, managing queries related to orders, and supporting the entire order management process.

Job Details

• Position: Customer Service Associate – Voice / Order Management
• Location: Bangalore, India
• Work Mode: Onsite at the office
• Shift Pattern: Rotational shifts
• Working Days: 5 days per week
• Weekly Off: 2 days
• Transport: Two-way cab facility as per company policy
• Experience Required: 1 to 3 years
• Compensation: Up to 700,000 INR annually, depending on experience, current salary, and interview performance

Primary Responsibilities

• Managing customer interactions primarily through voice channels
• Addressing customer inquiries regarding order status, fulfillment, delivery, and related concerns
• Handling end-to-end order management activities efficiently
• Coordinating internally with other teams to ensure prompt order processing and delivery
• Resolving issues linked to orders and customer complaints within specified timelines
• Maintaining detailed records of customer conversations and updates on orders
• Adhering strictly to company processes, quality standards, and escalation norms
• Ensuring high-quality service and timely query resolution

Candidate Qualifications

• Between 1 and 3 years of experience in customer service, customer support, or voice-based processes
• Preferable experience in order management or order fulfillment
• Familiarity or exposure to e-commerce or B2B operations is a plus
• Strong verbal communication and customer interaction skills
• Willingness to work rotational shifts
• Availability to work onsite at the Bangalore office
• Minimum education: Any graduate degree