Customer Service Associate
WNS Global Services Private Limited
Gurgaon, Haryana, India · Full Time
1 applicant
- Experience
- 1 yrs
- Salary
- INR 252,000 – INR 305,000 / year
- Openings
- 20
- Posted
- 5 days ago
- Work mode
- In office
- Education
- Graduate
- Eligibility
- Applicants must have a minimum of one year of relevant experience and possess a graduate degree. Candidates should be flexible to work in varied rotational shifts with scheduled rotational weekly offs.
- Resume
- Required to apply
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Job description
About the Role
Join WNS Global Services Private Limited as a Customer Service Associate where you will be tasked with delivering exemplary customer support, leveraging your proficiency in English communication—both written and spoken—as well as your expertise in MS-Excel to effectively manage and analyze customer information.
Key Responsibilities
- Respond promptly and professionally to customer inquiries and issues.
- Employ MS-Excel skills to organize and analyze customer data for tailored assistance.
- Craft clear and precise responses to customer queries through email and chat channels.
- Work collaboratively with your team to ensure smooth service delivery.
- Maintain accurate customer records while safeguarding confidential information.
- Spot opportunities to streamline processes that enhance customer satisfaction.
- Comply with company protocols to uphold superior service standards.
Candidate Requirements
- Minimum of 1 year of relevant experience.
- Graduate qualification is mandatory.
- Flexibility to work in rotational shifts with a rotational weekly off.
- Strong English communication capabilities in both spoken and written forms.
- Proficient knowledge of MS-Excel and its application in customer data management.
Additional Details
Employment Type: Full-time, Onsite
Work Schedule: 5 days per week with a flexible shift pattern.
Salary Range: INR 252,000 to INR 305,000 annually.
Perks Include: Informal dress code, complimentary snacks and beverages, cab/transportation facility, health and life insurance.
Joining Timeframe: Immediate start.
About WNS Global Services
WNS, part of Capgemini, is a pioneering AI-driven leader in intelligent operations and business transformation. Serving over 700 clients across multiple industries like Banking, Healthcare, Insurance, Logistics, and Hospitality, WNS combines deep domain expertise with advanced AI platforms and analytics to foster business innovation, scalability, adaptability, and resilience amid disruption.
With headquarters spanning four continents, operational presence in 13 countries, and over 66,000 employees across 65 delivery centers, WNS is committed to generating meaningful and sustainable business impact through intelligent, human-directed solutions.
Minimum education
Bachelor's Degree
Industry
BPO & Outsourcing