Customer Service Associate

Job Overview

Hertz is seeking a dedicated Full-Time Customer Service Associate who is passionate about delivering exceptional customer satisfaction through excellent service. This position offers a competitive hourly wage and an opportunity to earn bonus incentives, enhancing your earning potential significantly.

Compensation and Benefits

• Hourly wage of $21.26, with an average bonus incentive of $7.96 per hour
• Up to 40% discount on any standard Hertz rental base rate
• Exclusive discounts on travel, gym memberships, and food
• Opportunities for career advancement through practical learning experiences
• Comprehensive medical, dental, and vision plans
• Retirement programs featuring voluntary pension plans with employer matching
• Employee Assistance Program supporting employees and their families
• Educational reimbursement and discounts

Key Responsibilities

Engage customers by consulting on their car rental needs, maximizing sales by actively promoting additional products and services, and effectively addressing any objections. Deliver world-class customer service and sales support throughout the rental process.

Qualifications and Skills

• Excellent verbal and written communication skills
• Ability to establish and maintain strong customer relationships
• Strong multitasking capabilities in a dynamic environment
• Proficiency in upselling and overcoming customer objections
• Exhibit a high degree of ownership, accountability, and proactive initiative
• Possession of a valid driver's license with a clean driving record

About Hertz

The Hertz Corporation operates well-known brands including Hertz, Dollar Car Rental, and Thrifty Car Rental across approximately 9,700 corporate and franchise locations worldwide, covering regions such as North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. As one of the largest airport car rental companies globally, Hertz is a recognized leader in its industry.