Customer Service Assistant

Role Overview

The Customer Service Assistant will play a key role in delivering exceptional service to customers at our Lifford retail venue. The position involves supporting the Shop Manager with daily store operations, ensuring high standards are kept throughout the day, processing bets accurately, and occasionally overseeing shop management duties such as opening and closing the premises.

Key Responsibilities

• Provide direct assistance to the Shop Manager and Assistant Manager in managing daily store activities.
• Step into leadership responsibilities during manager absence, covering opening, closing, and supervising staff operations.
• Manage cash handling protocols and maintain accurate financial practices.
• Engage with customers in a friendly, knowledgeable manner to create a welcoming shopping environment.
• Accept and process customer bets using various channels including betting terminals and EPOS systems promptly and correctly.
• Promote the brand by educating customers on multi-channel and digital offerings.
• Maintain high store presentation standards and ensure compliance with safety and operational procedures.
• Work effectively under pressure, embracing teamwork and social responsibility requirements.
• Seek continuous improvement opportunities for personal development and store enhancement.

Required Qualifications and Skills

• Strong customer service orientation with a high level of trustworthiness and integrity.
• Adaptability to a dynamic retail environment operational seven days a week.
• Excellent attention to detail accompanied by strong numerical abilities.
• Enthusiasm for people and ability to work independently and collaboratively.
• Interest in sports and the ability to connect with customers around sporting events.
• Ambition to grow and progress within the company.
• Effective communication skills and problem-solving creativity.
• Organized, reliable, and dependable work ethic.
• Proven ability to handle cash accurately and responsibly.

Preferred Experience

• Previous experience in the retail or betting industry is advantageous but not required, as comprehensive training will be provided to build knowledge in all aspects of sports betting.

Equal Opportunities

Our company is committed to being an equal opportunity employer, welcoming applications from all qualified individuals.