Customer Service Assistant

Role Overview

This position is based in Athlone within the Retail Department, reporting directly to the Shop Manager. The main objective is to deliver outstanding customer service by being friendly, knowledgeable, and helpful. The role involves assisting in day-to-day store operations, maintaining high standards, handling betting transactions, and occasionally managing the shop.

Key Responsibilities

• Support the Shop Manager and Assistant Manager with daily store management and smooth operations.
• Lead shop activities during absences of management, including opening/closing the premises and overseeing the team.
• Handle cash operations and follow proper cash management procedures.
• Provide excellent customer experience while accepting and processing bets through various channels, including EPOS systems and betting terminals.
• Act as a Brand Ambassador by promoting the company's multi-channel and digital offerings.
• Maintain high-quality shop presentation consistently throughout shifts.
• Adhere strictly to safety, compliance, operational procedures, and social responsibility obligations.
• Work effectively under pressure, continuously seeking personal and shop improvements.
• Foster a positive team environment.
• Introduce customers to in-shop and online products and services.

Required Skills and Experience

• Strong customer service orientation.
• Operate with integrity and trustworthy conduct.
• Flexible availability, as the business operates seven days a week.
• Adaptable to a fast-paced retail environment.
• Excellent attention to detail and strong numeracy skills.
• Good interpersonal skills with the capability to work independently and collaboratively.
• Interest in sports industry/events and confidence in building customer relationships.
• Ambitious and motivated to progress within the company.
• Brand promotion and results-oriented approach.
• Effective communication skills.
• Creative problem-solving abilities.
• Organised, reliable, and dependable with a proven ability to manage cash responsibly.

Desirable Skills

• Previous experience in the retail or betting industry is advantageous but not essential. Full training is provided covering sports and betting knowledge.

Equal Opportunities

The employer is committed to equal opportunity and encourages applications from all qualified candidates.