Customer Service Assistant - Enniscorthy
Enniscorthy, County Wexford, Ireland · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
The role of Customer Service Assistant at BoyleSports in Enniscorthy involves delivering an exceptional experience to customers by being friendly, knowledgeable, and helpful. You will support the Shop Manager and team in ensuring smooth daily operations, maintaining high standards throughout the store, handling betting transactions, and providing excellent customer service.
Key Responsibilities
- Assist Shop Manager and Assistant Manager in everyday store management activities.
- Take charge of shop operations during the absence of managerial staff including opening/closing duties and team supervision.
- Manage cash handling procedures carefully and accurately.
- Occasionally manage the shop independently, providing opportunities for growth and development.
- Work efficiently in a fast-paced retail environment while continually improving skills through training.
- Process customer bets promptly and accurately through various channels like betting terminals and EPOS systems.
- Act as a brand ambassador by introducing customers to multi-channel and digital services.
- Maintain calm under pressure and proactively seek ways to improve personal and shop performance.
- Upkeep shop presentation standards consistently at a high level throughout shifts.
- Ensure compliance with all operational, safety, and procedural policies.
- Operate within a collaborative team culture and fulfill social responsibility obligations.
- Promote and explain the diverse range of in-shop and online offerings to customers.
Required Skills and Experience
- Strong customer service orientation and integrity.
- Flexibility to work according to the shop’s seven-day operational schedule.
- Adaptability to the dynamic retail environment.
- Meticulous attention to detail and solid numeracy skills.
- A personable, enthusiastic individual capable of working independently and with a team.
- Interest in sports and confidence in building rapport with customers.
- Motivation and drive to advance within the company.
- Strong communication skills and result-focused mindset.
- Creative problem-solving abilities and organizational reliability.
- Demonstrated trustworthy cash handling experience.
Desirable Experience
- Previous retail or sports betting industry experience is an advantage but not mandatory; comprehensive training is provided.
Additional Information
BoyleSports is committed to equal opportunities and welcomes applications from all qualified individuals.