Customer Service Assistant / Coordinator / Executive

Role Overview

This full-time remote position aims to assist community members and partners within the VFX and AI User Group. The assistant will handle daily communications by responding to queries received through emails, chat, and social media platforms. Responsibilities include delivering precise information on upcoming events, resources, and job opportunities; helping members with registration processes or access difficulties; and vigilantly monitoring support channels to ensure timely resolution of issues. The role demands escalation of complicated cases whenever necessary as well as maintaining thorough documentation of all interactions.

Additional Duties

The position also involves collecting user feedback to drive enhancements in the overall member experience. Close collaboration with the core team is essential to maintain consistent, courteous, and professional communication standards across all channels.

Qualifications

• Proven customer-centric abilities encompassing customer service, support, and satisfaction.
• Strong communication and interpersonal skills to effectively interact with a diverse community base.
• Prior experience in customer support roles, community management, or service coordination is advantageous.
• Familiarity with online communication platforms, ticketing systems or CRMs, alongside standard productivity software.
• Capability to work independently in a remote environment, efficiently managing time and multitasking among various queries.
• Interest or experience related to VFX, AI, or creative technology sectors is considered a plus.