Customer Service Assistant

About the Role

Simplify is seeking a Customer Service Assistant to be part of their fast-paced Developer Valuation team based in St Ives, Cambridgeshire. This role, internally titled Valuation Support Consultant, involves delivering excellent customer service and managing interactions efficiently.

Key Responsibilities

• Initiate contact with new referrals adhering to agreed service standards.
• Arrange valuation appointments with estate agents.
• Effectively prioritize and manage own workload ensuring urgent matters receive prompt attention.
• Maintain a professional, pleasant manner when dealing with customers and third parties.
• Collaborate closely with colleagues within the wider Valuation team.
• Work towards team targets and service goals.

Candidate Profile

• Possesses previous experience in customer service or office environments.
• Confident communicator on the telephone with customers and other stakeholders.
• Capable of staying calm and professional when handling multiple priorities.
• Strong communication and interpersonal skills.
• Committed to delivering outstanding customer experiences.
• Enjoys contributing to a supportive and collaborative team atmosphere.

Comprehensive training will be provided, so enthusiasm and a readiness to learn are essential.

Benefits and Rewards

• Annual salary of £24,879.83 plus quarterly bonuses up to £500.
• 25 days annual leave in addition to bank holidays.
• Participation in pension scheme and buy/sell holiday options.
• Life assurance and access to Employee Assistance Programme.
• Enhanced parental pay including maternity, paternity, and adoption.
• Complimentary conveyancing legal services.
• 24-hour access to GP services.
• Retail discounts and employee benefits platform.
• Opportunities for professional development within a leading property services business.

Diversity & Inclusion

Simplify values diverse teams and is committed to fostering an inclusive workplace welcoming applicants from all backgrounds, regardless of age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other characteristics.

About Simplify

Simplify is the foremost conveyancing and property services group in the UK, uniting major conveyancing law firms and property service companies. They facilitate thousands of home moves annually through innovation, excellent service, and talented employees.