Customer Service Agent

Company Overview

GSEC INTERNATIONAL LIMITED, headquartered in Hereford, United Kingdom, operates within a professional, customer-centric environment focused on delivering dependable, top-notch services. The company engages with international stakeholders and fosters continuous process and customer interaction enhancements. Employees enjoy structured growth prospects and a supportive workplace, emphasizing professionalism, accountability, and strong client ties.

Role Summary

This full-time, on-site position based in Thiruvananthapuram involves managing inbound customer communications through phone, email, and other platforms. The Customer Service Agent is responsible for providing prompt, precise information, resolving customer issues, documenting and tracking interactions, and ensuring follow-up actions to guarantee satisfaction. Collaboration with internal departments to handle complex inquiries and escalating when necessary is essential. Maintaining service standards, achieving performance goals, and offering feedback for experience improvements are part of daily responsibilities.

Qualifications

• Proficient in customer service and support, adept at addressing inquiries and resolving problems efficiently.
• Focus on enhancing customer experience and satisfaction by nurturing positive and lasting relationships.
• Capable of managing multiple communication channels professionally as a Customer Service Representative.
• Excellent verbal and written English communication skills, along with relevant local languages.
• Available to work on-site in Thiruvananthapuram and handle high interaction volumes calmly under pressure.
• Basic computer skills including familiarity with CRM or ticketing software and precise data entry abilities.
• Preferably has prior experience in customer-facing roles; exposure to international clients is advantageous.
• At minimum, a high school diploma is required; a degree in business, communications, or related fields is a plus.