Customer Service Advisor

Job Summary

Kinaxia Logistics Limited is seeking a Customer Service Advisor to join the team at their Stockport site. This role involves delivering and promoting a customer-focused, professional service that meets client needs and enhances the company's reputation for excellence.

Working Hours and Benefits

• Work schedule: Monday to Friday
• 45 hours per week
• Additional company benefits include life assurance, pension scheme, exceptional fleet access, full uniform and personal protective equipment (PPE), onsite parking, Employee Assistance Programme, and loyalty awards recognizing continued service at 5, 10, 20, 30, and 40 years.
• Employees also enjoy discounts on a wide range of top brand products and services such as shopping, travel, motoring, and leisure activities.

Key Responsibilities

• Follow established customer service standards, service-level agreements, and company policies to manage customer queries efficiently and appropriately, ensuring prompt verification, helpful responses, and improved service levels.
• Build and maintain strong working relationships across all colleagues to foster a unified team approach that supports company goals and performance standards.
• Comply strictly with HR, GDPR, and Health & Safety regulations to maintain full company compliance.
• Manage delivery scheduling by overseeing booking times and proactively addressing any potential issues to keep customers informed and maintain service quality.
• Prepare accurate customer quotes according to agreed schedules and enter the data into the Stirling system to keep information up to date.

Skills and Qualifications

• Prior experience in transport and warehousing is preferred.
• Knowledge and experience with traffic management systems is advantageous.
• Demonstrable previous customer service experience, including handling customer queries effectively.
• Proven ability to manage customer accounts and build internal and external professional relationships.
• Intermediate proficiency in Microsoft Office applications such as Word, Excel, and Outlook.