Customer Service Advisor

Position Overview

Join St George Bank's Castle Hill branch in New South Wales as a Customer Service Advisor, a vital role focused on supporting customers with their day-to-day banking needs. This client-facing role involves assisting with routine transactions, responding to customer queries, and proposing tailored banking solutions to enhance service satisfaction. Advisors also spot opportunities to introduce customers to additional financial products or services suitable to their needs.

Work Schedule

This is a full-time role requiring 38 hours weekly, with shifts from Monday to Saturday, including availability Monday to Friday from 8:30 AM to 4:30 PM.

Responsibilities and Skills Development

Develop expertise in new business areas, communicate confidently to build strong customer relationships, and deliver service that consistently exceeds expectations. This role demands excellent communication, problem-solving, time management skills, and a collaborative mindset to effectively work within a team environment.

Benefits of Working with Us

• Access to exclusive employee discounts and offers, such as preferential mortgage rates.
• Flexible working arrangements promoting work-life balance along with diverse leave options including Culture, Lifestyle, and Wellbeing leave.
• Customized learning and development prospects aimed at career growth within the bank.
• Engagement opportunities in community volunteering initiatives.

Training and Inclusivity

No prior banking experience is necessary as comprehensive training on banking products and services is provided. The supportive team ensures hands-on guidance and resources to help you excel. Westpac values a diverse and inclusive workplace, welcoming applicants of all backgrounds including veterans, Indigenous Australians, and those who are neurodiverse. Additional support is available during recruitment for people with disabilities or accessibility needs.