Customer Service Advisor (Full-Time, 37.5 Hours)

About the Role

Are you passionate about delivering exceptional customer service and skilled in resolving complaints effectively? We have a rewarding opportunity for a Customer Service Advisor at Fitshop in Glasgow. This role involves engaging with customers across various communication channels including phone, email, and web chat to ensure a seamless support experience.

As a key representative of our brand, you will address queries and challenges faced by both retail and online customers while maintaining strong internal liaison. While prior knowledge of fitness equipment or interest in health and fitness is beneficial, it is not mandatory for success in this position.

This position requires compassionate, personable individuals who excel in managing customer complaints backed by experience in customer support environments. A technical aspect of the role necessitates learning about our fitness products in detail. The ability to multitask and navigate different computer systems with strong administrative skills is essential.

Benefits and Terms

• Comprehensive training provided
• Full-time contract: 37.5 hours per week
• Life insurance coverage
• 30 days paid holiday annually
• Employee discounts on products
• Access to Employee Assistance Programme
• Pension scheme participation
• Free parking facilities

If you possess the relevant experience and are looking for a fulfilling role in customer care, we encourage you to apply.