Customer Service Advisor - Belfast

Role Overview

Join G4S as a Station Enquiry Assistant in Belfast, providing outstanding customer service within a busy public-facing environment. This role focuses on assisting people with diverse enquiries, supporting customers' needs with integrity, empathy, and attention to detail.

Key Responsibilities

• Deliver excellent customer care by addressing enquiries efficiently.
• Maintain detailed records and prepare accurate reports.
• Use administrative and IT skills to manage data and utilize specialist software.
• Work collaboratively within a diverse team in a dynamic office setting.
• Adapt to working at various locations within a 30-mile radius and potentially during weekends and night shifts.

Candidate Profile

• Strong verbal and written communication abilities.
• Proficient with IT applications and quick learner of bespoke software tools.
• Capable of handling challenging situations and complex individuals professionally.
• Detail-oriented with excellent administrative skills.
• Willingness and flexibility to commute and cover varied shifts.
• Provide a 5-year employment history and have unrestricted right to work in the UK.
• Applicants with a criminal record will be considered on individual merit.

Benefits

• 5.6 weeks of paid vacation, including 8 days in lieu of bank holidays (dependent on shift pattern and accrual).
• Enhanced overtime compensation.
• Enrollment in a workplace pension scheme.
• Life assurance benefits.
• Financial assistance for obtaining and renewing SIA licences.
• Access to contributory healthcare schemes and eyecare vouchers.
• Employee discount programs.
• Opportunities for professional growth through training and development.
• Referral incentives for friends.
• Free parking at most sites and provision of uniform.

Additional Information

G4S is a global security leader operating in over 80 countries, employing more than 800,000 people worldwide. The company emphasizes integrity, respect, safety, security, innovation, and teamwork in all its operations. Following its acquisition by Allied Universal®, G4S benefits from extensive resources and a global footprint offering robust career prospects. All applicants will undergo BS7858 standard screening and interviews. Disclosure of criminal records is required but will not necessarily prevent employment, as each application is evaluated fairly and confidentially in accordance with G4S's Recruitment of Ex-Offenders Policy.