Customer Service Advisor - Arabic Speaker

About the Role

The position of Customer Service Advisor (Arabic Speaker) involves direct interaction with customers through inbound and outbound calls, chats, emails, or internet communications based on client specifications. The role focuses on delivering excellent customer support by addressing non-routine issues related to the client’s products or services while aligning with established Key Performance Indicators (KPIs).

Key Responsibilities

• Meet or exceed KPIs related to the quality and quantity of customer interactions.
• Handle inbound and outbound customer communications via multiple channels, adhering to benchmarks for call volume, response time, call length, and call quality.
• Deliver exceptional customer service by actively listening, clarifying needs, and providing accurate and comprehensive information or redirecting queries when necessary.
• Diagnose customer problems and propose suitable solutions promptly.
• Spot and pursue opportunities for selling and cross-selling products or services.
• Engage in ongoing learning to stay current with product, service, and procedure updates.

Candidate Profile

• Previous experience in the luxury retail or hospitality sectors is preferred, with a genuine enthusiasm for the luxury market.
• Fluency in Arabic with a strong command of written and spoken English.
• A bachelor’s degree in any discipline is preferred; relevant experience may be considered as a substitute.
• Excellent telephone manners and a passion for telephonic communication.
• Exude politeness and patience during all customer interactions while maintaining a professional demeanor.
• Dependable and detail-oriented.
• Strong computer skills and familiarity with PC navigation.
• Availability to work 8-hour shifts, five days a week, across various shifts as needed.
• Ability to join immediately or within 1-2 weeks post-offer acceptance.

Additional Information

The listed duties provide a general overview of the role and are not exhaustive. The company is an equal opportunity employer, welcoming applications without discrimination based on race, gender, religion, age, sexual orientation, disability, or any other protected status.